Some days you are on the giving end of it, some days, the receiving end. As important as it is for you to get it, it is even MORE important for you to give it. To what am I referring?
Why, customer service, of course!
You know how important good service is to you when you are making buying decisions…what restaurants in which to dine, which shops to patronize, what merchandise to buy. Try practicing the “Golden Rule” as it applies to customer service and be an example of how to give great service in your own job.
Even if you are not in a strictly-speaking “customer service” job function, everyone has some sort of “customer constituency” to keep happy. Perhaps it is a boss or coworkers, or students, or parents, or clients, or vendors, or even family members.
Remembering that how you treat others reflects back on you and your job should keep you perpetually on your toes and being the best, most helpful “customer support rep” you can be!
If you are a business owner, maybe pay closer attention to how your staff is greeting your clients and prospects, either over the phone, via email, or in person. Is the phone picked up quickly? Is your staff answering questions with “I don’t know”? Do customers always get respectful treatment? What about people left on hold for a long time?
Do you find yourself doing one of the “bad” actions yourself or are you consistently a “good” customer service person?
Make this the year of great customer service!
Contact your favorite local Baltimore printer… we can help!
